FAQs (Frequently Asked Questions)

SHOPPING & ORDERS

  •  Do you offer product samples? 
    • Unfortunately we don’t make/offer samples of our products but we do offer a 10% discount code when signing up to our newsletter.  If you have any allergies/concerns you are worried about please get in touch and we will do our best to help.
    • Make sure to join our Prep, Set & Glow Loyalty Program. There are special treats and gifts waiting! Sign up now!
  • What Currency do you transact in?
    • This website transacts in GBP only. Prices are subject to change without notice
  •  Do you ship internationally?
    • We currently only ship to the UK, USA & Canada.
    • You can however shop on the websites below as they may offer shipping to your location:

    • ASOS 

      Beauty Bay

      Superdrug 

    • We recommend following our socials @thebeautycrop to be the first to hear of any international shipping updates.

    • Unfortunately, we do not deliver to PO Box addresses.

    • You can find delivery charges here: Delivery Charges & Policy

  • What cards or methods of payment do you accept?
    • We currently only accept the following credit/debit cards as methods of payment: Mastercard, Visa and American Express.
    • You can also choose ShopPay, Paypal, Afterpay or Clearpay as your payment method.
    • Klarna is also an option for payment. Please note that Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
  • What are your Delivery Charges & Policy?
  • Do you charge VAT (Value Added Tax)?
    • Yes, VAT is charged on all orders shipped to the UK. This VAT amount will be clearly shown upon checking out. 
       
  • How Secure is my transaction?
    • You can now shop with confidence at thebeautycrop.co.uk. We use Secure Sockets Layer (SSL) to encrypt sensitive information captured on our order form such as your credit card number, name and address, so that no third party is able to decode your information. To be sure your connection is secure, look at the bottom status bar of your browser window. While on a secure page such as our order form, you will see that the lock icon becomes locked, as opposed to un-locked or open, when you are just surfing. With regards to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site.
  • Can I cancel an order?
    • Order cancellation requests must be made as soon as possible, in writing to hello@thebeautycrop.com, quoting your order number, name and full shipping address. Our team will review your request based on the status of your order and whether it has been processed. Kindly note, a cancellation is not guaranteed.
    • Unfortunately we're unable to cancel or amend your order once it has been processed. You are welcome to return any unopened items within 14 days of delivery via our Returns and Refund Policy.
  • Can I ammend my address?
    • If you wish to amend your shipping address, please contact our customer service team who can see if this is possible, please note this is not guaranteed. If the order has been processed and entered the packing stage, amending the address is not possible. Address amendment requests must be made as soon as possible, in writing to hello@thebeautycrop.com, quoting your order number, name and full shipping address. Please also include the new address in the event we are able to make an amendment.
  • Why was my order cancelled?
    • The Beauty Crop Ltd. reserves the right to cap quantities purchased and to amend, suspend, or terminate a promotion at any time due to inventory, shortages, or user breach - including after an order has been placed/processed.
  • Can I add a discount code, during promotion/sale period?
    • Unfortunately our offers cannot be used in conjunction with each other. Any discount codes will have to be used on a separate occasion if there is already a promotion, site-wide sale, discount, free-gift offer etc.

PRODUCTS, INGREDIENTS & ETHICS 

  • Do you conduct any form of Animal Testing?
    • We never test on animals...how could we? Our Integrity Commitment means we are 100% against animal cruelty.
    • We are PETA certified cruelty-free by PETA (People for the Ethical Treatment of Animals), the most widely recognized animal welfare organisation in the United States.
  • Are your products vegan?
    • All our products are vegan friendly (i.e. do not contain any animal ingredients or byproducts).
  • Are your products mineral oil and paraben free?
    • Yes! We formulate to the highest standards in the world, European Union standards. All our products are free of parabens, minerals and over 1,300+ toxins, to ensure our products are safe for our bodies and our planet. You can find out more on our philosophy on our About page.
  • Are your products gluten-free?
    • Our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. No gluten is added to the product and it is not likely that the product contains gluten, but we can't guarantee the product is gluten free since the raw materials may have been derived from or exposed to gluten during the raw material manufacturing process.
  • Do your products contain nuts?
    • Some of our products do contain nuts, for example the Peptide Cleansing Balm, Graces Faces Cleansing Balm and Glow Milk Bronzed. Each product has a full ingredient list on the product pages. Kindly note, if you have an allergy or are sensitive to specific ingredients, it is your responsibility to check the ingredients and deem their suitability. 
  • Where can I find more information on your products and their ingredients?
    • Each product page on our website includes detailed information which accurately describes its benefits and usage, including a full ingredient list. If you require any further details, please contact us and we will answer any questions you may have.
  • Are your products pregnancy-safe?
    • We are pleased to confirm that the majority of our products should be safe to use during pregnancy as they do not contain ingredients which the American College of Obstetricians and Gynaecologists regard as unsafe ingredients during pregnancy. However, we highly recommend consulting your NHS physician to double-check before the application of any product. Kindly note, our Peptide Calm Mist, Graces Faces Moisturising & Priming Base, and Glow Milk Primed contain Polyglutamic Acid which is derived from Soya so we recommend you avoid these products if you have allergies related to Soya.
  • The shade I received looks different in person compared to the images on the website? Why is that?
    • We always try our best to display the colours as accurately as possible. However, actual colours/shades may vary from the colour on your screen due to monitor/screen colour restrictions and studio lighting at the photoshoot the images were taken, therefore colour finishes displayed online are intended as a guide only.
SHIPPING & DELIVERY 
  • Do you ship on weekends?
    • We do not ship on weekends or bank holidays
  • When will my order ship?
    • Orders are typically processed within 1-2 business days. Orders with Standard Shipping are shipped by Royal Mail. Once Royal Mail accepts and scans your package, it will be assigned a tracking number.
  • How can I track my order?
    • Once your order has been dispatched from our warehouse, we will email you tracking information. Use this information to track your order via the courier website linked in the email.
    • Once an order has left our warehouse, please allow roughly 24-48 hours for some shipping couriers to update further tracking details on their website and up to 5 business days during busier periods such as Black Friday and Christmas periods. 
    • If your tracking number does not work, or hasn’t updated within 5 business days, please reach out to us through our contact page and our team will investigate that for you!
  • Where can I find the tracking number?
    • As soon as your parcel is dispatched, we send you an email with your tracking information. If you don’t receive this tracking email, please double-check if the email ended up in your junk/spam folder. If you haven’t received the shipping confirmation email, please contact us through our contact page.
  • What if my order is lost or stolen? 
    • The Beauty Crop is not responsible for lost, stolen, or damaged packages. To help you with these issues, we offer Route Insurance which covers your order 100% if it gets lost, stolen, or damaged. You can choose to add it to your order at checkout.  
  • How do I file a claim for my missing or damaged package if I purchased Route Insurance?
    • The Route claim filing window opens 5 days after your package was marked as delivered by Royal Mail. To file a claim with Route please go to https://claims.route.com and follow the steps. Your claim will be processed (usually within 24 hours). Please ensure you make your claim within 30 days after placing your order.
    • Once the claim is filed: Route will reimburse or reorder your package.
  • What if I haven’t purchased Route Insurance and my order is missing/stolen?
    • Please check the tracking information for your order and make sure to check your surrounding area and with your neighbours. If you’re unable to locate your parcel, please contact us so that we can start an investigation with the courier regarding your missing parcel. Depending on the courier, investigations can take up to 10 business days to conclude.
    • Please note that any domestic orders reported missing or stolen must be disputed within 21 days from shipment date. Any requests made outside of this timeframe have no guaranteed resolution.
    • Until a missing package has been returned to The Beauty Crop or officially declared lost (which will be determined at our absolute discretion), we are unable to reship or refund the order.
    • We assess each report on a case-by-case basis. If the parcel is confirmed delivered with a Proof of Delivery (POD) or if a "Safe Place/Leave with Neighbour/Delivered with Consignees Authority" request is made with our courier directly, we are unable to issue a refund if these parcels are lost/stolen.
  • What if I'm missing items from my order?
    • In the very remote chance there’s an item missing from your order, please check the following:
      • We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
      • The item(s) you ordered may have been out of stock. It’s worth checking your emails (including your junk/spam) to see if we’ve sent you an email about this.
    • If you have any item(s) missing from your order, please let us know within 7 days of your order being delivered. When contacting hello@thebeautycrop.com please quote your order number, name and full shipping address.

    PR & BRAND AMBASSADORS 

    • Do you work with influencers and makeup artists?
      • We are currently only working with those we have already established a relationship with but if there is an opportunity down the line to work together, we'll get back in touch with you. Feel free to drop us an email at hello@thebeautycrop.com with all your details and we’ll pass your info on to the social media team :)
    • Do you have a referral program? 

    GENERAL QUERIES

    • How do I contact you for general enquiries?
      • We are happy to help with any enquiries you may have so feel free to contact our customer service team via email hello@thebeautycrop.com.

    COMPLAINTS PROCESS

    • We hope that you're pleased with your purchase and overall experience with The Beauty Crop. However, if there's something you're not happy with or have any further questions, please get in touch with us at hello@thebeautycrop.com so that we can try to resolve the matter.

    FEEDBACK AND SUGGESTIONS

    • The Beauty Crop is always striving to improve, and we'd love to hear any suggestions and feedback you may have. Your insights help us improve! Feel free to email us at hello@thebeautycrop.com. We’re looking forward to hearing from you!