FAQs (Frequently Asked Questions)

SHOPPING & ORDERS

  •  Do you offer product samples? 
    • Unfortunately, we do not offer any product samples. However, we do offer a 10% discount code when signing up to our newsletter. We also have a referral program where if you post your review on our website, Instagram, Twitter, Facebook, Pinterest or make a Youtube video, you will receive 10% off your next order off anything on the website! Please send us your post and we’ll send you a coupon code right away.
  • What Currency do you transact in?
    • This website transacts in GBP only. Prices are subject to change without notice.
  •  Do you ship internationally?
    • Yes we do except to the EU but we're working on it.
    • For North America: We ship to the US and Canada from our Idaho warehouse. You can also find us at Macy’s and Nordstrom Rack. Check our Store Finder for more information.
    • For UK: We ship to the UK from our Essex warehouse., You can also find us at  Superdrug in the UK. Check our Store Finder for more information.
    • Unfortunately, we are unable to deliver to PO Boxes.
    • You can find delivery charges here: Delivery Charges & Policy
    • Please note we do not sell in Germany and do not ship there.
  • What cards or methods of payment do you accept?
    • We accept the following credit/debit cards only: Mastercard, Visa and American Express for all transactions.
    • You can also choose Paypal, Afterpay or Clearpay as your payment method.
    • Klarna is also an available method of payment. Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
       
  • What are your Delivery Charges & Policy?
  • Do you charge VAT (Value Added Tax)?
    • Yes, VAT is charged on all orders shipped to the UK. This VAT amount will be clearly shown upon checking out. 
       
  • How Secure is my transaction?
    • You can now shop with confidence at TheBeautyCrop.co.uk. We use Secure Sockets Layer (SSL) to encrypt sensitive information captured on our order form such as your credit card number, name and address, so that no third party is able to decode your information. To be sure your connection is secure, look at the bottom status bar of your browser window. While on a secure page such as our order form, you will see that the lock icon becomes locked, as opposed to un-locked or open, when you are just surfing. With regards to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site.
  • Can I cancel an order?
    • You have the right to cancel your order within 24 hours of placing it. Simply contact us directly here. Once your order has been sent to the warehouse, it has entered the shipping process and no further changes can be made. You can however, return your items via our Returns and Refund Policy.
    • Order cancellations must be made in writing, quoting your order number.
    • If your order has not shipped, a full refund will be made to you.
    • If your orders has shipped, we are unable to cancel the order.
    • Your credit card will be refunded within 7 days of cancellation. It is advisable to obtain a proof of posting certificate from your post office to facilitate claims from the postal services in the event of parcels lost in transit.

PRODUCTS, INGREDIENTS & ETHICS 

  • Do you conduct any form of Animal Testing?
    • We never test on animals...how could we? Our Integrity Commitment means we are 100% against animal cruelty.
    • We are PETA certified cruelty-free by PETA (People for the Ethical Treatment of Animals), the most widely recognized animal welfare organization in the United States.

    • Are your products vegan?
      • Most of our products are vegan (i.e. do not contain any animal ingredients or byproducts), but there are a few exceptions as they contain beeswax (PBJ Smoothie Stick and Glamazon Stick). We are working at reformulating these to be vegan- so keep an eye out for new updates.
    • Are your products mineral oil and paraben free?
      • Yes! We formulate to the highest standards in the world, European Union standards. All our products are free of parabens, minerals and over 1,300+ toxins, to ensure our products are safe for our bodies and our planet. You can find out more on our philosophy on our About page.
    • Are your products gluten-free?
      • Our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. No gluten is added to the product and it is not likely that the product contains gluten, but we can't guarantee the product is gluten free since the raw materials may have been derived from or exposed to gluten during the raw material manufacturing process.
    • I need more information on your products and their ingredients.
      • Each product has been equipped with information which accurately describes its benefits and usage. However, if you feel a need to ask for a specific detail, please contact us and we will reply promptly.

    SHIPPING & DELIVERY 

    • What is your Return and Refund Policy?
    • When will my order ship?
      • Orders are typically processed within 1-2 business days. We don't ship on weekends or major holidays. Orders with Standard Shipping are shipped by Royal Mail. Once Royal Mail accepts and scans your package, we will provide you with the tracking information sent via email. You will then be able to check the ETA on when you can expect your package to arrive
    • How can I track my order?
      • Once your order has been dispatched from our warehouse, we will send you an email with your online tracking information. Use this information to track your order via the courier website linked in the email.
      • Once an order has left our facility, please note that it can take a few business days for some shipping couriers to update further tracking details on their website. 
      • If your tracking number does not work, or hasn’t updated within 5 business days, please reach out to us through our contact page and our team will investigate that for you!
    • Where can I find the tracking number?
      • As soon as your parcel is sent out, we send you an email with your tracking number along with a link so you know where you can track the order. Please check if such an email is sent into your spam folder. If you haven’t received the shipping confirmation email, please contact us through our contact page.
    • What if my order is lost or stolen? 
      • The Beauty Crop is not responsible for lost, stolen, or damaged packages. To help you with these issues, we offer Route Insurance which covers your order 100% if it gets lost, stolen, or damaged. You can choose to add it to your order at checkout.  
    • How do I file a claim for my missing or damaged package if I purchased Route Insurance?

      • Open your email from Route. In the email, copy your Route Order ID as you will need it to file the claim. Click here to file a claim: https://claims.route.com/. Once the claim is filed: Route will reimburse or reorder your package.

    • What if I haven’t purchased Route Insurance and my order is missing/stolen?
      • Please check the tracking information for your order and make sure to check your surrounding area and with your neighbours. If you’re unable to locate your parcel, please contact us so that we can start an investigation with the courier regarding your missing parcel. Depending on the courier, investigations can take up to 10 business days to conclude.
      • Please note that any domestic orders reported missing or stolen must be disputed within 21 days from shipment date. International orders reported missing/stolen must be reported within 28 days from shipment date. Any requests made outside of this timeframe have no guaranteed resolution.
      • Until a missing package has been returned to The Beauty Crop or officially declared lost (which will be determined at our absolute discretion), we are unable to reship or refund the order.
      • We assess each report on a case-by-case basis. If the parcel is confirmed delivered with a Proof of Delivery (POD) or if a "Safe Place/Leave with Neighbour/Delivered with Consignees Authority" request is made with our courier directly, we are unable to issue a refund if these parcels are lost/stolen.
    • What if I'm missing items from my order?
      • In the very remote chance there’s an item missing from your order, please check the following:
        • We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
        • The item(s) you ordered may have been out of stock. It’s worth checking your emails (including your junk/spam) to see if we’ve sent you an email about this.
      • If you have any item(s) missing from your order, please let us know within 7 days of your order being delivered. We can only resend the missing products after receiving an image of the products received together with the picture of the packaging, packing list and the order confirmation.

    PR & BRAND AMBASSADORS 

    • Do you have a referral programme?
      • Yes, we believe in referrals as our business is based on word of mouth. If you post your review on our website, Instagram, Twitter, Facebook, Pinterest or make a Youtube video, you will receive 10% off your next order off anything on the website! You can register to our affiliate program here or email us at hello@thebeautycrop.com for more information. 
    •       Do you work with influencers and makeup artists?
      • Yes, we do! Email us at hello@thebeautycrop.com for more information.

    GENERAL QUERIES

    •       How do I contact you for general enquiries?
      • We are happy to help you with any enquiries you may have and are ready to assist you - please send us an email to hello@thebeautycrop.com.